Free Consultation
It's easy to work with us. The first step is to discuss your project with our staff. We will review your requirements, produce an estimate, and answer any questions.

Click Here for
general queries.
Resellers & Channel Partners Contact Us
 


The "Service Centre Management" system is our flagship product and is the culmination of 8 years of very hard work. It is different to everything else out there and we are still working on it. It can also be integrated with our ERP.

Some of our bigger customers include LABINDIA (India), APPLE CENTRE (Bahrain), OUTSOURCE TECHNIQUE LTD (Kenya), ALBERTSONS INTERNATIONAL PVT LTD (India).

 
Customer Care Center / Service Center / Helpdesk

Features:


Installation, Warranties, Contracts, 3rd party support, Preventive Maintenance, Engineers activities log, Automating the processes for renewing Warranties & Contracts (that are reaching expiry date) for the purpose of obtaining Annual Maintenance Contracts, Help desk ie receiving Complaints & Service Requests (Installation is identified from telephone call within a couple of seconds), Scheduling of Engineer's visits, Details of Services rendered, Maintaining track of Parts Replaced, Complete Inventory Control, Automatic warning of overdue amounts, Repeat calls etc.

In our opinion this system should be more than sufficient for most organizations, however if there is a feature that you require which is not in our software, do write to us and we will provide it.

And the best news - It does'nt cost you a fortune. We can tailor the software to meet the budgets of large, medium or small companies.

Below are some prominent facilities available
Customer Database
Products Database
Installations Database
Details of Configuration at Customer's site
Warranties & AMC with end dates
Early warnings of End dates of Expiring Warranties & AMCs
Automatic printing of letters to Customers regarding expiring warranties and AMCs
Follow up of these letters with complete log of activities done for renewal
Conversion of Expired Warranties & AMCs to Comprehensive or
Non-comprehensive AMCs
Automatically generate Preventive Maintenance Schedules
Editing of Preventive Maintenance Schedules
Preventive Maintenance Visits
Help Desk (Installation is identified from telephone call within a couple of seconds)
Popup of Customers Outstanding amounts when call is received and thus improve collections by asking Engineers to collect cheques during visits
Auto Email of Escalated calls to 3 Senior Managers
(Excellent for Blackberry users)
Auto email to customers + Centre Managers on receipt of calls being logged (Excellent for Blackberry users)
Auto email to Engineer on Call allocation (Excellent for Blackberry users)
Auto email to Customer on call closure (Excellent for Blackberry users)
Service History
Generate Bills for Service Charges & Spare parts (with taxes as applicable)
Store Scanned Copy of Service report
Retrieve scanned Service reports
AMC / Contracts Renewal with Terms and Conditions
Escalation of Calls based on standard company policy
Withdraw Equipment from Customer's site
 
Issue of Withdrawn Equipment to 3rd Parties for Job Work
Return of Withdrawn Equipment from 3rd Parties after Job work
Return Withdrawn Equipment to Customer
Status Reports on above cycle of transactions
Repeat calls tracking
Receipt of Spares from Suppliers
Return of defective spares to suppliers
Maintaining track of Parts Replaced with interface to Inventory
Requisitioning of Spare parts by Engineers
Requisition Authorization
Issue of Spare parts to the Engineers
Automatic depletion of spare parts stock from Engineers when replacement is done
 
There are numerous Reports & Enquiries - some of which are listed below
Installations List
Calls Received Register
Service History
Statement of Unbilled Calls
Income from Services and parts
Engineers Performance Statistics
Engineers Travel Time Analysis
Pending Calls History
Completed Calls History
List of Pending Calls
List of overdue Preventive Maintenance Visits
List of Pending Preventive Maintenance Calls
Repeat Calls Statement
List of Warranties expiring by a given date
List of AMC expiring by a given date
Print Letters regarding expiring Warranties & AMC
Reorder Level Report
Stocks of Spare parts
Statement of Spare Parts replaced
Stock Ledger
 
 
LABINDIA
India
DMG MORI SEIKI
South Korea
PRESOTEC
Mexico
PCTL AUTOMATION LTD
Kenya
JAAGEE NIGERIA LTD
Nigeria
APPLE CENTRE
Bahrain
Outsource Technique Limited
Kenya
Gestalt Gild Limited
Kenya
FIRELINK W.L.L.
Qatar
Benchmark Trading & Engg Services
Qatar
NCAT
Nepal
Albertsons International Pvt Ltd
India
VSM Technologies Pvt Ltd
India
Hindustan Platinum Pvt Ltd
India
Della Tecnica
India
Pentax Engineering Pvt Ltd
India
Lions Diagnostics
India
Murzello Metal Finish Systems Pvt Ltd
India
Ultimate Computech Pvt Ltd
India
Surya Eye-Tech Hospital
India
...and many more

 
© Copyright 2003 All Right Reserved
Site Powered by On-Lyne Computer Systems
Home Products & Services Feedback Contact Us